So we encourage all our customers to give regular meter readings however they can. Regular meter readings help us understand your energy usage over the year, which helps us work out how much a regular monthly payment for you should be.
No one likes an estimated bill that might see you pay too much, or – if it’s too low – set you up for a surprise higher bill in the future. Without accurate meter readings, we have to resort to that most fickle of tools: estimation. On a larger scale, we need to be able to calculate how much energy our customers use altogether, so that we know how much green energy we need to buy from our renewable sources to put into the grid. Meter readings are how we can tell how much energy you use, which we need to give you an accurate bill.
They’re the foundation of everything we provide for customers.
Meter readings are absolutely vital to our business.
